Online customer support can make your business feedback from customers and delivering excellent online support for your clients should be a top priority as a small business owner.
Online customer service is required to deal with customer questions, complaints or any other issues that they may have, as well as enter transaction information and customer information. These Online customer service software tools can help evaluate customer satisfaction about a site’s service or product. In this post list of 10 of the best online feedback tools ans help desk software to support your customers.
Zendesk
Zendesk is a one of the most popular web-based customer support software services. enabling you to delight your customers through email, web, phone, community forums, knowledge base, chat, social media and more.
UserVoice
This web service allows you to setup your own public and private forums where customers can submit feedback and feature ideas to your team.
Freshdesk
Freshdesk is a breath of fresh air in the world of online helpdesk systems. Freshdesk is an easy to use & affordable help desk software that was built ground-up to allow today’s businesses to promise exceptional customer support.
Zoho Support
Zoho Support is an online, web based, help desk software that lets you provide excellent customer service.
Read also: 8 free personal contact software
Kayako
Kayako help desk software that lets you manage email, tickets, live chat, calls and remote support. All in one place.
Live Help Now
Live Help Now offers a help desk solution that consists of four core components: Live Chat System, Trouble Ticket System, Support System / Knowledge base management and Callback Management System.
osTicket
osTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.
Conversocial
Manage customer service at scale in Facebook and Twitter using Conversocial. The online software claims to enable users to effectively connect with customers, enhance team workflow and improve customer service processes and structure.
Tender Support
Tender Support organizes your customer care so you can focus on delivering the best service possible. Use the public discussion area to start a conversation with your customers and build a community.
Get Satisfaction
The Get Satisfaction community platform helps companies of all sizes create engaging customer experiences to reduce support costs, acquire more customers, and drive product innovation.
